Name:
SN-ISO/IEC TS 20000-5:2022 PDF
Published Date:
01/18/2022
Status:
Active
Publisher:
Standards Norway SN-ISO/IEC TS Series
This document provides guidance for organizations on how to implement a service management system (SMS). Organizations can use this document to implement the entire SMS in order to conform to the requirements specified in ISO/IEC 20000-1, or parts of an SMS for a selected subset of requirements. This document illustrates a generic plan to manage implementation activities for an SMS.
The intended users of this document are:
a) organizations that require support on how to implement an SMS;
b) consultants and advisors who support an organization during SMS implementation.
This document can be used together with the other parts of ISO/IEC 20000 series.
| Number of Pages : | 44 |
| Published : | 01/18/2022 |
